Terms and Conditions
About these Terms and Conditions
PLEASE READ THE FOLLOWING CAREFULLY BEFORE ACCESSING AND/OR USING ANY PART OF THE WEBSITE.
Welcome to www.newavehygiene.com (“Website”).
Please read these Terms and Conditions carefully before using the Website.
If you do not agree to be bound by these Terms and Conditions, please do not access or use the Website.
We are Armani Enterprises Ltd ("we" or “us”). We are registered in England and Wales under company number 10700990.
If you have any questions or comments, please contact us at 0208 314 4000.
Our contract with you
Our acceptance of your order will take place when we email you to inform you of our acceptance, at which point a contract will come into existence between you and us, subject to these Terms and Conditions.
If we are unable to accept your order, we will inform you of this and will not charge you for the Products. This might be because the Products is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Products or because we are unable to meet a delivery deadline you have specified.
Our website www.newavehygiene.com (the “Website”) is solely for the promotion of the Products in Channel Islands.
Your right to make changes
If you wish to make a change to the Products you have ordered, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the Products, the timing of supply, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We make no guarantees that we will be able to accommodate any requests to change the Products.
Providing the Products
The costs of delivery will be as displayed to you on our Website.
We will deliver the Products to you as soon as reasonably possible and in any event, we will use our best efforts to ensure that deliveries arrive within 7 days after the day on which we accept your order. However, we cannot make any guarantees as to the timeframe within which the orders will arrive. Typically, we will send Products to you using the second-class or first-class
We will not be liable for delays in delivering your Products where such delay is due to reasons outside of our control, if we are aware that, for whatever reason, your delivery will be delayed, we will use our best efforts to contact you.
- delivery lead times are extended over public holidays.
- if your order contains multiple items, they may be dispatched at different times.
If our supply of the Products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay where it is reasonably possible for us to do so. Provided we do this we will not be liable for any delays caused by the event, but if there is a risk of substantial delay to the delivery of the Products, you may contact us to end the contract and receive a refund for any of the Products you have paid for but not received.
If you do not receive your delivery, we will work together with Royal Mail to attempt to resolve this issue, before we can offer you a refund. If we process a refund for you, the date the monies reach your bank account is dependent upon your bank processing the refund, which could take from 2 to 10 working days from the day we transfer the money.
If you do not receive your delivery, but the courier (Royal Mail) has reasonable evidence to show that the item was delivered to the location that you designated as the delivery point of the Products, we cannot guarantee you a refund. In this case, we will work together with Royal Mail to attempt to solve this issue. Any refunds given in this case shall be at our sole discretion and shall not be deemed to constitute an acceptance of liability for the loss or failed delivery of your purchase.
The Products will be your responsibility from the time we deliver the Products to the address you gave us.
You own the Products once we have received payment in full.
Your rights to end the contract
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract:
- Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at (a) to (e) below, the contract will end immediately and we will refund you in full for any of the Products which have not been provided. You may also be entitled to further compensation.
The reasons are:
(a) we have told you about an upcoming change to the Products or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the Products you have ordered and you do not wish to proceed;
(c) there is a risk that the supply of the Products may be significantly delayed because of events outside our control;
(d) we have suspended supply of the Products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for more than 7 days; or
(e) you have a legal right to end the contract because of something we have done wrong.
For Products bought online, you have a legal right to change your mind within 14 days of the date of your purchase and receive a refund, providing we receive the returned Products within this 14-day window. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
Concerning the purchase of Products, you can cancel your order at any time until you receive confirmation from us of our receipt of your order. Please note that this right to cancel does not apply where either:
(a) the Products have been damaged or tampered with by You; or
(b) the packaging of the Products is open or shows signs of having been opened.
The terms set out above do not affect your right to reject faulty Products. Customers who receive faulty Products have 30 days from receipt to return these Products; however, to ensure a quick return process, we recommend that you let us know in the first 24 hours of receiving the Products.
Please note that you are unable to return any damaged or faulty Products if any damage is directly or indirectly incurred by your actions.
Further information about your rights can be found here https://www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/return-faulty-Products/
Please note that you are responsible for all the fees involved in returning items. Return packages remain your responsibility until received by our team. Therefore, it is recommended that you take necessary precautions by using registered and traceable services when returning the package.
Please be advised that shipping fees are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of Product in an order. For discounts that are applicable on the second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged at the original price. A shipping fee may also be applied.
How to end the contract with us
If you change your mind after placing an order, you can cancel it at any time, providing we receive notice of this cancellation before we have sent our dispatch email to you.
To cancel your order, you will need to give us your name and address details, as well as your order number. Please contact us at firstname.lastname@example.org or telephone 02083144000 between 9am and 5pm Monday to Friday.
Pricing and payment
Prices for Products throughout the Website are quoted in pounds sterling and payment can only be accepted in pounds sterling. All prices include VAT where applicable. Prices quoted on our Website apply exclusively to Products purchased through this Website.
While we make every effort to ensure that the Products shown on our Website are currently available at the price shown on our Website, we cannot guarantee that this will always be the case. If Products you have ordered online are unavailable at the price or conditions are shown, you will be notified as soon as possible.
If a pricing error is made on our Website or in the ordering process, we will inform you as soon as possible and give you the option of buying the Products at the correct price or cancelling the order. If we cannot get in contact with you to notify you of the error, your order will be cancelled. In those circumstances, no payment will be taken from you or, if applicable, any payment taken in advance will be refunded.
We can accept credit and debit payments on the following cards if issued in the UK: [insert list of card types]
Your card will be debited once your order is placed, you will then receive an order confirmation email.
We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.
If we experience issues with the receipt of your payment or we are unable to dispatch the Products, a full refund will be given and this contract will terminate.
Changes to terms
We reserve the right to change these Terms and Conditions from time to time. If this happens, we will post the new Terms and Conditions on the Website. You are responsible for ensuring that you check our Conditions from time to time to take notice of any changes we make, as they are binding on you. If you do not wish your purchases or orders to be governed by the revised Terms and Conditions, you must not place any further orders. By using the Website or buying Products through the Website, you will be accepting the changes.
Other important terms
By using the Website you confirm that you are at least 16 years old, or, if you are under 16, that you are accessing the Website with the consent of your parent or guardian.
We may transfer your rights under these Terms and Conditions to another business where we reasonably believe the Customer’s rights will not be affected. If you breach these Terms and Conditions and we choose to ignore this, we will not be prevented from using our rights and remedies at a later date or in any other situation where you breach these Terms and Conditions.
We shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond our reasonable control.
If you are a consumer, please note that these Terms and Conditions, their subject matter, and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
If you are a business, these Terms and Conditions, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales. If any part of these Terms and Conditions is found to be invalid by law, the rest of them remain valid and enforceable.
These Terms and Conditions set out the entire agreement between you and us in respect of the sale, purchase, and use of the Products. They supersede any previous agreement or understanding concerning the subject matter hereof. No variation of these Terms and Conditions is binding on us unless agreed by us in writing.
Some images displayed on our Website are shown for illustration purposes only.
These Terms and Conditions were last updated 19-Jul -2021