Frequently Asked Questions

Shipping and payment information

Simply click the "Products" tab found at the top of the Home page, click onto "NEWAVE SANITISING PHONE CASE"

Choose your desired model and colour then add to basket and checkout!


All tracking details will be found in the confirmation e-mail sent to you upon ordering. 

Feel free to Contact Us us if you have any additional inquiries. 



Please check your email inbox and junk folders to find the automated order confirmation with details of your order status. 



If you have not received an order confirmation, please start by checking your spam/junk folder.

Alternatively email our customer service department to locate your order.

We accept most major credit cards including Visa and MasterCard.

You can also use Paypal.

Phone case and sanitising questions

NeWave Hygiene is a hygiene and technology brand, focused on creating innovative products which prove to be timeless and revolutionary. 

Once you take the phone case out of the packaging, press the button on the side which acts as a spray-function to the sanitising solution already inside.

Simple, easy and ready for you to use

Yes, there is 20ml of sanitising solution already inside the case.

Only remove when replacing with the X3 20ML SANITISER REFILLS.


The core of our cases are made out of industrial Polycarbonate (PC) and Acrylonitrile Butadiene Styrene (ABS), the soft-touch surface is a rubber oil.

Our bottles are made out of a mix of Polycarbonate (PC) and Polypropylene (PP). The inside water-resistant foam layer is Ethylene-vinyl Acetate (EVA) Foam.

Yes, our bottles are available to purchase through our website, click here X3 20ML SANITISER REFILLS.

Our sanitising solution kills 99.99% of bacteria and viruses. 

It has been tested against pathogenic organisms. 

No, our solution is 100% alcohol-free and 99.99% effective against bacteria and viruses.

A sanitising solution suitable for hands and surfaces and scientifically proven to kill 99.99% of harmful viruses and bacteria.

HOCl is a weak acid that occurs naturally in our body and has been combined in a lab to make it 100% safe for humans, chemical free and non-toxic.

Find out more behind The Science here.

Many sanitising solutions contain alcohol which are known to dry the skin and cause cracks and irritation.

Our safe and easy to use hand and surface sanitiser is suitable for all skin types and does not contain any alcohol, chlorine, bleach or SLS - meaning it is kind to skin and moisturising to skin.

Using an alcohol-free sanitiser does not dry out, irritate or damage the integrity or pH level of the skin.

Our sanitiser contains no alcohol, therefore it suitable for all skin types including sensitive skin. Our formula contains a natural moisturiser preventing any dryness to the skin. 

Hand hygiene products containing alcohol can sometimes cause skin reactions such as dryness, irritation, and itching.

Manufactured in the UK, our sanitiser boasts an impressive cleaning profile, killing 99.99% of common germs and bacteria.

Our solution is proven to be non-harmful to your skin. 

We have specifically sourced ingredients that are skin-friendly and can be reapplied throughout the day without irritation. 

A major advantage of our formula is the active biological protective film it offers to the hands, retaining moisture, leaving your hands hydrated. 

Our sanitiser complies with the following international BS EN standards:

BS EN 14476, BS EN 1276, BS EN 13704, BS EN 13697, BS EN 1040, BS EN 1500 and have undergone extensive testing in independent laboratories to ensure this.

Our product is a multi-purpose sanitiser effective for hands and surfaces such as worktops, car interiors, keys, phones, tablet screens, shopping, trolley handles and children’s toys. 

Our sanitiser is manufactured in the UK.

Please contact us at:

0208 314 4000

Once opened, keep out of direct sunlight and use within 3 months.

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